Case Management
Our case management services ensure safe, effective, and coordinated care tailored to your needs. We work closely with you and your support network to ensure the best outcomes and a seamless care experience.
Case Management
Coordinating your care for the best outcomes
Care management, often called case management or care coordination, is a key component of every Support at Home.
The government caps care management at 10% of your Support at Home funding. This amount is pooled across all participants, giving your provider flexibility to deliver extra support when it’s needed most, such as during a health issue or crisis, and using less when your needs are lower. This helps ensure you receive the right care at the right time.
Care management may include:
ensuring each consumer gets safe and effective personal care and/or clinical care
reviewing the Service Agreement and care plan
coordination and scheduling of services
ensuring the care is aligned with other supports
providing a point of contact for the home care consumer or their support network
ensuring care is culturally appropriate
identifying and addressing risks to the home care consumer’s safety.
Care management should ensure there is no overlap, over-servicing or mismanagement of services. These services may be provided in different ways including face-to-face or via phone or email.
